pklok Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout:

• "Platform" refers to the pklok website accessible at pklok .io, including all sub-pages, services, games, betting markets, and features accessible via a registered pklok account.
• "Player" or "you" refers to any individual who accesses, registers, or uses the pklok platform in any capacity.
• "Account" refers to the registered user account created by a Player on the pklok platform, identified by a unique username and secured by a password.
• "Wager" or "Bet" refers to any stake placed by a Player on a sports event, casino game, or any other market available on the pklok platform.
• "Balance" refers to the total funds held within a Player's pklok account, comprising deposited funds, winnings, and any applicable bonus amounts.
• "Bonus Funds" refers to any promotional credit, free bet, deposit match, or cashback amount credited to a Player's account under a pklok promotion.
• "Real Money Funds" refers to funds deposited directly by the Player via bKash, Nagad, Rocket, Upay, bank transfer, Visa, or Mastercard — excluding Bonus Funds.
• "BDT" refers to the Bangladeshi Taka (৳), the base currency of the pklok platform.
• "BST" refers to Bangladesh Standard Time (UTC+6), which governs all time references on the pklok platform.
• "KYC" refers to Know Your Customer verification procedures required by pklok to confirm a Player's identity, age, and payment method ownership.

2 Eligibility & Account Registration

2.1 Age Requirement

Access to the pklok platform is strictly restricted to individuals who are 21 years of age or older. pklok enforces a zero-tolerance policy regarding underage gambling. Any Player found to be under 21 years of age will have their account immediately suspended, all funds frozen pending investigation, and any winnings forfeited. pklok reserves the right to request age verification documentation at any time.

2.2 Geographic Eligibility

The pklok platform is operated for and directed at players located in Bangladesh. Players are solely responsible for determining whether accessing and using the pklok platform is lawful in their jurisdiction. pklok makes no representation that its services are appropriate or available in locations outside Bangladesh.

2.3 One Account Per Player

Each Player is permitted to hold only one registered account on the pklok platform. The creation of multiple accounts by a single individual — whether under the same name, different names, different mobile numbers, or different devices — is strictly prohibited. pklok uses technical and procedural controls to detect duplicate accounts. Where duplicate accounts are identified, pklok reserves the right to close all associated accounts and forfeit any balances held within them.

2.4 Registration Accuracy

Players must provide accurate, current, and complete information at the time of registration, including full legal name, date of birth, residential address, and a valid mobile number registered in their own name. Players must promptly update their account information if any details change. pklok is not liable for any losses arising from a Player's failure to maintain accurate account information.

2.5 Account Verification (KYC)

pklok may require Players to complete a KYC verification process at any point, including at registration, before processing a withdrawal, or when suspicious activity is detected. KYC documents may include a government-issued National Identity Card (NID), passport, or driving licence, along with proof of address and proof of payment method ownership. Failure to complete KYC within the timeframe specified by pklok may result in withdrawal delays or account suspension.

3 Account Conduct & Prohibited Activities

3.1 Account Security

Players are solely responsible for maintaining the confidentiality of their pklok account credentials, including their username, password, and any two-factor authentication codes. Players must not share account access with any third party. pklok will not be held liable for any losses arising from unauthorised access to an account that results from a Player's failure to maintain adequate security of their credentials.

3.2 Prohibited Conduct

The following activities are strictly prohibited on the pklok platform and may result in immediate account suspension, balance forfeiture, and legal action:

• Providing false, misleading, or fraudulent information during registration or KYC.
• Using automated software, bots, scripts, or any artificial means to place bets or interact with the platform.
• Exploiting errors, technical faults, pricing anomalies, or software vulnerabilities in the platform.
• Engaging in match-fixing, collusion with other players, or any activity intended to manipulate game or betting outcomes.
• Using the pklok platform for any purpose related to money laundering, fraud, or financing of illegal activities.
• Holding or operating accounts on behalf of a third party, including accepting deposits from or paying winnings to individuals other than the registered account holder.
• Attempting to circumvent responsible gaming tools, deposit limits, or self-exclusion measures.
• Engaging in chargebacks or payment disputes in bad faith.

3.3 Suspicious Activity

pklok monitors all account activity for patterns indicative of fraud, bonus abuse, or collusion. Where suspicious activity is detected, pklok may temporarily freeze an account pending investigation without prior notice. pklok will communicate the reason for any freeze via the registered email or mobile number on the account.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

pklok accepts deposits and processes withdrawals via the following payment methods available to Bangladesh players: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods may vary and is subject to change. Players are responsible for any fees charged by their own payment provider.

4.2 Minimum and Maximum Transactions

The minimum deposit amount on pklok is ৳200. The minimum withdrawal amount is ৳500. Maximum deposit and withdrawal limits vary by payment method and may be subject to individual account limits set by pklok based on KYC verification status and account history. pklok reserves the right to adjust transaction limits at its discretion.

4.3 Deposit Processing

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to a Player's pklok account within 30 seconds of a successful transaction. Deposits via bank transfer may take up to 30 minutes during business hours. pklok is not responsible for delays caused by a Player's bank or mobile financial service provider. Players should contact support at [email protected] if a deposit has not been credited within two hours.

4.4 Withdrawal Processing

Withdrawal requests are processed within 30 minutes for mobile wallet methods (bKash, Nagad, Rocket, Upay) and within one to three business days for bank transfers. All withdrawals must be made to a payment method registered in the Player's own name that matches the name on the pklok account. pklok will not process withdrawals to third-party accounts under any circumstances.

4.5 Withdrawal Conditions

Before processing a withdrawal, pklok may require the Player to complete KYC verification. Where Bonus Funds form part of a Player's balance, applicable wagering requirements must be met before the corresponding funds can be withdrawn. Players who have deposited funds but placed no wagers may be subject to an administrative processing review before withdrawal is approved.

5 Sports Betting Rules

5.1 Bet Placement

All bets placed on pklok are final once confirmed by the system. A bet is considered confirmed when the Player receives an on-screen confirmation and a bet reference number is issued. pklok does not accept requests to cancel, amend, or reverse bets after confirmation, except in circumstances where pklok has made a demonstrable pricing error.

5.2 Odds and Markets

Odds displayed on the pklok platform are subject to change at any time prior to bet placement. The odds displayed at the time of bet confirmation are the odds that apply to that wager. pklok offers pre-match and in-play (live) betting markets across cricket (including BPL, T20 World Cup, IPL, and Bangladesh international fixtures), football, kabaddi, hockey, and other sports. Market availability varies and is at pklok's discretion.

5.3 Void Bets

A bet may be declared void by pklok in the following circumstances: the sporting event to which the bet relates is cancelled or abandoned; the event is not completed within the timeframe specified by pklok for settlement purposes; a pricing error is confirmed; or the bet is identified as having been placed in connection with prohibited conduct as defined in Section 3. Void bets are refunded to the Player's account balance at the original stake amount.

5.4 Settlement

pklok settles bets using official results from recognised governing bodies, including ICC, BCB (Bangladesh Cricket Board), FIFA, and other relevant authorities. In the event of a dispute regarding the result of an event, pklok's decision — made in good faith based on available information — shall be final.

5.5 Maximum Winnings

pklok reserves the right to apply maximum payout limits per event or per market. These limits are displayed within the relevant market or available upon request from customer support. Where a winning bet exceeds the applicable limit, pklok will pay the maximum limit amount and will not be liable for the difference.

6 Casino Games

6.1 Game Integrity

All casino games available on the pklok platform — including slot titles from Pragmatic Play, NetEnt, Microgaming, and Spribe, and live dealer games from Evolution Gaming and Ezugi — use certified Random Number Generator (RNG) technology or live physical dealing equipment. Game outcomes are independently verified and are not manipulated by pklok or its game providers.

6.2 Return to Player (RTP)

Each slot title and casino game has a published theoretical Return to Player (RTP) percentage, which represents the expected average payout over a large number of game rounds. RTP is a long-term statistical average and does not guarantee any individual Player's results over any specific session. RTP figures for individual games are available within the game information panel of each title.

6.3 Technical Failures

In the event of a technical failure, disconnection, or software error during a casino game session, pklok will attempt to restore the game to its state immediately prior to the failure. Where this is not possible, the wager amount for the interrupted round will be refunded to the Player's balance. pklok is not liable for losses arising from connectivity issues on the Player's end, including mobile network interruptions on Grameenphone, Robi, Banglalink, or other Bangladesh networks.

6.4 Live Casino

Live dealer casino games are streamed in real time from studios operated by Evolution Gaming and Ezugi. Players participating in live casino games are subject to the additional game-specific rules displayed within each live table environment. Minimum and maximum bet limits apply per table and are displayed before a Player takes a seat. pklok reserves the right to limit a Player's access to specific live casino tables at its discretion.

7 Bonuses & Promotions

7.1 General Bonus Terms

All bonuses, free bets, deposit matches, cashback offers, and promotional credits offered by pklok are subject to specific terms and conditions published alongside each promotion. In the event of any conflict between promotion-specific terms and these general Terms & Conditions, the promotion-specific terms shall prevail. pklok reserves the right to withdraw, modify, or extend any promotion at any time without prior notice.

7.2 Wagering Requirements

Bonus Funds credited to a Player's account are subject to wagering requirements before they may be converted to withdrawable Real Money Funds. The applicable wagering multiplier (e.g., 20x, 30x) is stated in the terms of each specific promotion. Unless stated otherwise, wagering requirements must be met within 30 days of the Bonus Funds being credited. Bonus Funds that remain subject to unmet wagering requirements at the expiry of this period will be forfeited automatically.

7.3 Bonus Eligibility

Bonuses are intended for recreational Players using their own funds for genuine entertainment. pklok reserves the right to withhold bonus awards or cancel bonus balances where there is evidence of bonus abuse, including but not limited to: wagering on markets with low margin specifically to meet wagering requirements; using promotional offers via multiple accounts; or engaging in any strategy designed to extract bonus value without normal recreational play.

7.4 Withdrawal of Bonus Funds

Until wagering requirements attached to a Bonus Fund are fully satisfied, the bonus amount is not available for withdrawal. Where a Player requests a withdrawal while a Bonus Fund remains active and subject to wagering requirements, pklok may, at its discretion, either decline the withdrawal request until requirements are met, or process the withdrawal after forfeiting the outstanding bonus balance.

8 Responsible Gaming

pklok is committed to promoting responsible gambling practices among all Bangladesh players. The platform provides a range of tools to help Players manage their gambling activity responsibly. These include daily, weekly, and monthly deposit limits; session time reminders; cooling-off periods; and full account self-exclusion. Players may activate any of these tools at any time via their account settings or by contacting support.

The 21+ age restriction is strictly enforced at all times. Players who believe their gambling is becoming harmful to themselves or others are encouraged to use the self-exclusion tool, which prevents access to the pklok platform for a nominated period. During a self-exclusion period, pklok will make reasonable efforts to prevent the excluded Player from opening a new account.

For detailed information on all responsible gaming tools and external support resources, please visit the Responsible Gaming page. Support is also available at any time via [email protected] or WhatsApp on +880 1700-000000.

9 Privacy & Data Protection

pklok collects, stores, and processes personal data provided by Players in accordance with its Privacy Policy, which forms an integral part of these Terms & Conditions and should be read alongside them. By registering an account on pklok, Players consent to the collection and use of their personal data as described in the Privacy Policy.

Personal data — including name, date of birth, mobile number, email address, residential address, and payment method details — is used solely for the purposes of account management, KYC verification, payment processing, fraud prevention, and regulatory compliance. pklok does not sell or share Player data with third-party marketing organisations.

All data transmitted between a Player's device and the pklok platform is protected by 128-bit SSL encryption. Players may request access to, correction of, or deletion of their personal data by contacting [email protected]. Requests will be processed within a reasonable timeframe in accordance with applicable data protection principles.

10 Platform Security

pklok employs industry-standard security measures to protect the integrity of the platform and the safety of Player accounts. These measures include 128-bit SSL encryption on all connections, SMS OTP two-factor authentication, automated fraud and anomaly detection systems, and regular security audits. Despite these measures, no online platform can guarantee absolute security. Players are advised to use strong, unique passwords and to enable two-factor authentication on their accounts.

Players must notify pklok immediately via [email protected] if they suspect that their account has been accessed without authorisation, that their credentials have been compromised, or that they have received a fraudulent communication purporting to be from pklok. pklok will never ask a Player for their full password via email, live chat, or any other channel.

11 Account Suspension & Closure

11.1 Suspension by pklok

pklok reserves the right to suspend or close any Player account at any time, with or without prior notice, in the following circumstances: breach of these Terms & Conditions; suspected fraudulent activity; failure to complete KYC verification; account inactivity exceeding 12 consecutive months; or at pklok's reasonable discretion for any other legitimate operational reason. Where an account is closed due to a breach of these terms, any balance remaining in the account may be forfeited.

11.2 Closure by the Player

Players may request closure of their pklok account at any time by contacting [email protected]. Before processing a closure request, pklok will settle any outstanding bets, return any withdrawable Real Money Funds balance to the Player's registered payment method, and confirm the closure in writing. Bonus Funds that have not met wagering requirements at the time of closure will be forfeited. Account closure requests are processed within five business days.

11.3 Inactive Accounts

An account is considered inactive if no login, deposit, withdrawal, or wager activity has occurred for a period of 12 consecutive months. pklok will notify the Player via their registered email or mobile number before applying an inactivity status. Inactive accounts may be subject to an administrative maintenance fee of ৳100 per month, deducted from the available balance, until the balance reaches zero or the account is reactivated by the Player.

12 Limitation of Liability

pklok provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, pklok excludes all representations, warranties, and conditions — express or implied — relating to the platform and its use. pklok does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

pklok shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from a Player's use of the platform, including but not limited to: loss of profits, loss of data, failure of any bet to be accepted or processed, or technical failures beyond pklok's reasonable control. pklok's total aggregate liability to any Player in connection with their use of the platform shall not exceed the total amount deposited by that Player in the 30 days immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions excludes pklok's liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded under applicable law.

13 Amendments to These Terms

pklok reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to registered Players via the email address or mobile number on their account at least seven days before the changes take effect. Continued use of the pklok platform following the effective date of any amendment constitutes acceptance of the revised terms. Players who do not accept the revised terms must cease using the platform and may request account closure in accordance with Section 11.2.

The current version of these Terms & Conditions is always accessible at pklok.io/terms-conditions. The effective date at the top of this document indicates the version in force. Previous versions are available upon request by contacting [email protected].

14 Contact & Dispute Resolution

Players who have questions about these Terms & Conditions, or who wish to raise a dispute regarding their account, a settled bet, or a payment transaction, should contact pklok support in the first instance:

• Email: [email protected] (response within 6 hours, Bangladesh Standard Time)
• Live Chat: Available 24/7 via the pklok platform
• WhatsApp: +880 1700-000000 (WhatsApp only, no voice calls)

pklok will acknowledge all formal complaints within 24 hours and aim to resolve disputes within five business days. Where a dispute cannot be resolved through direct negotiation, the matter shall be subject to the laws and jurisdiction applicable in Bangladesh. Players agree that any legal proceedings arising from use of the pklok platform shall be conducted in English.